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Made for Each Other

Get the names of your loved ones etched in gold and diamond jewellery (Rings and Pendants) with no extra charges.

To get your custome design made, call us at +91 8032 562 878 or email us at customercare@jewelcountry.com

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DIAMOND
Hue, richness and purity of the colour of the diamond are the three important factors that help determine the cost of a diamond. Competition also plays a role in cost determination.

Colour: Diamonds are valued by how closely they approach colourlessness - the less colour, the higher the diamond's value.

Clarity: Diamonds can have internal characteristics known as inclusions or external characteristics known as blemishes. Diamonds without inclusions or blemishes are rare; however, most characteristics can only be seen with magnification.

Cut: Of all the 4Cs, cut has the greatest effect on a diamond's beauty.In determining the quality of the cut, the grader evaluates the cutter's skill in the fashioning of the diamond; technology.

Carat: "Carat" is a measure of a diamond's weight and not its size. Generally, a diamond's size increases as its weight increases. But higher carat weight doesn't mean higher quality. Fine quality is found in diamonds of all carat weights.

There are ten well known diamond cuts. They are:

Round Brilliant: Clean, Clear, Classic and versatile Diamond shape, it is a popular design and is difficult to ask a person not to purchase this.

Princess: Elegant and classic, the princess cut is one which has four sharp edges and has the shape of a square. It is a more a contemporary style.

Emerald: This cut was probably one of the first shapes of diamonds that were used. It speaks volumes of vintage glamour and old world charm.

Asscher: This diamond cut send out an optical illusion and has the potential to 'catch the eye'.

Pear: This unique shape and cut, which is pointed on one side and rounded on the other, shows class and elegance.

Radiant: A square shaped diamond, with blunted sides makes it a beautiful and dramatic choice.

Oval: This cut is perfect for those who savor the shine of a diamond. The oval shape diamond Is a lot like the pear cut one, only both ends are rounded perfectly.

Cushion: This unique cut, has larger facets which allow more light dispersion, and is either a rectangle or a square with blunt sides.

Heart: The most romantic of all the cuts, this diamond is heart shaped and is usually used for gifts to your loved ones.

Marquise: This cut helps optimize the carat weight and also elongate the finer.

A round brilliant is a great choice if you want the most sparkle and the most enduring classic shape. The round brilliant is clear, clean and classic, and it is one cut that has had women go weak in their knees for generations on end. Some people prefer the pear shaped diamond as well.

A diamond grading report adds an increased comfort level to your purchase. Yes, all our diamonds come with a certificate, to show you that our diamonds are the best quality.

One choice could be to stay along with the person remounting or inspecting the diamond, else you could have it certified by the GIA for a fee. They find out and look at the inclusions of the diamond, which are almost like identification marks for a diamond.

Anything that cuts grease will help remove the build-up of oil and dirt from a diamond. Commercially prepared jewelry cleaner is perfectly suited for this purpose as is a simple dishwashing detergent and a bit of ammonia. You can of course also ask your jeweler periodically to clean your diamond jewelry.

  • • Large milky or cloudy areas
  • • Big Cracks
  • • Big White/Black coloured lines and big chips
PAYMENT
You can send us your payment through Credit cards, Debit cards, Net Banking, Cheque / DD, RTGS, and also Cash on Delivery where the maximum order value is Rs. 25,000.

This would take around ten working days, from the date of purchase. If you have any troubles with this, or if delivery has taken more than the given ten working days, then please make sure to contact us.

No, you are required to pay by cash for our CoD services.

Once you decide on the product, click on the 'Select this design' and then 'Proceed to pay' option. From the payment options select Cheque/DD/NEFT. The required bank details (Including bank name, account number, beneficiary name and so on are displayed). The amount will then have to be transferred, once Jewel Country receives the payment, the order will be processed.

No, currently we do not offer installments based payment.

First check with your bank as to the reason for failure and if it still does not get sorted please get in touch with our support team at customercare@jewelcountry.com

BEFORE PURCHASE

Jewel Country offers free ring sizing within the first 30 days from the date of delivery. However, if the new piece costs more than the existing one, the difference shall be borne by the member.

An easy to follow ring size guide is available under our 'Education' section, to help you out in determining your exact ring size. If you are still unsure about your ring size, please mail us your contact details and address and we will have it posted to you.

No they don't, but we do offer a selection of chains in various lengths and styles. This option is available on the page that contains the details of the pendant. Please note that the pendant price does not include the price of the chain.

Yes, we have an engraving option on a limited basis. Please check the product descriptions page for availability.

Yes, the prices may change based on the changes in Diamond and Gold price.

Once you choose a product, and click on the picture, you will be taken to the product details page. The product pictures include one with the dimensions specified.

We accept only online orders at the moment. However you can mail us on customercare@jewelcountry.com if you require any assistance.

We offer FREE shipping on all orders, regardless of the order amount.

Once you have decided on the product, click on the 'Select this design' button to proceed to the cart. In the cart, on the left hand bottom side, click on the checkbox next to 'It's a Gift', a box appears where you can type a personalised message, once done, click on the 'Proceed to pay' button.

Post product selection, click on the 'Select this design' button to proceed to the cart. In the cart, on the left hand bottom side, look for the Coupon Code box, fill in the Coupon Code and click on the 'Apply' button. The amount will be discounted based on the coupon discount, click on the 'Proceed to pay' button for the next step.

AFTER SALE SUPPORT

Once an order is placed a confirmation mail will be sent to you. Another mail will be sent once we begin processing your order. Once the order is couriered, our courier partner will send a mail with the tracking details. This can be used to track the order online. At any point our support team can be contacted at customercare@jewelcountry.com for updates.

We accept returns of all products except loose diamonds and engraved items. If you have second thoughts about your purchase, our 30 Day Return Policy allows you to be eligible for a 100% refund, within 30 days from the date of purchase of the product. We offer free return shipping within the first 30 days.

Engraved items alone are not eligible for returns.

  • a. There is no buy back option for any jewellery purchased through the website. However jewellery purchased through the website can be exchanged for another product from Jewel Country, at any time as per the exchange values mentioned below:
  • b. Studded jewellery exchanged at 80% of their market value
  • c. Gemstone jewellery exchanged at 70%of their market value
  • d. Plain Gold jewellery exchanged at prevailing rate of gold
  • e. Loose Diamonds(solitaires) exchanged at 90% of their current market value
  • f. In each of the above case, the market value to be determined by by Jewel Country

In case of returns, please email us at customercare@jewelcountry.com and let us know the details. After which, Jewel Country will send a packaging cover, which has to be used to return the product. The item will be checked and packed by the courier agent. We request you to make sure the product is undamaged and contains all the relevant certificates.

We guarantee our products against any manufacturing defects. In case there is a defect (not including manhandling or damage) Jewel Country will replace the product subject to the merits of the case as assessed by our team. Please refer our Returns policy for more details.

You can get in touch with our support team at customercare@jewelcountry.com. You can write to us for repairing the product. However if this is caused by any manufacturing defect we would repair/replace free of cost.

No the ring cannot be exchanged for a larger size but we would resize the ring for you. In case there is additional material required, the same will have to be borne by the customer.

Any product with manufacturing defect/s will be replaced free of cost within the first 30 days (refer our 30 day returns policy). Please mail us at customercare@jewelcountry.com to send in your complaint.

The order can be cancelled within three days of order confirmation. The order can be cancelled by reaching out to our support team at customercare@jewelcountry.com

JEWEL COUNTRY

At Jewel Country, we go that extra mile to give you the very best every step of the way which includes sourcing of stones or design or manufacturing. The virtues that drive us in everything that we do is based on what we call the 3Ts - Trends, Transparency and Trust. Know More

In order to offer you the best deals, we have chosen to remain an online store. This allows us to cut overhead costs and focus exclusively on quality and service. You can reach out to our service associates at customercare@jewelcountry.com

If you are unable to find the piece you were looking for, please contact us at customercare@jewelcountry.com and we will help you.

Our diamonds are certified by leading agencies like IGI, HRD, SGL and so on, our gold jewellery is BIS hallmarked. In addition to this we also provide a Seal of Assurance called the JC Certificate of Authenticity.

Our products will be shipped through the best of the courier companies like Blue Dart. You will be able to track your order and receive continuous customer support whenever required. The delivery boxes will come with tamper proof packing, making your purchase completely secure.